That's Great IT!
Your one-stop shop Podcast to learn all about IT Ops; we turn IT noise into insights and manual tasks into automated actions. Join our host, Craig Ferrara, as he talks to tech experts from different walks of life, sharing great insights and the latest trends, and tackling relevant topics about IT Ops and AIOps. This is “That's Great IT” powered by BigPanda.
That's Great IT!
Measuring What Matters – How Data Can Help to Make or Break your IT Operations Strategy
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Craig Ferrara
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Season 2
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Episode 5
In today's fast-paced business environment, IT organizations are expected to do more than just keep the lights on. They are expected to add value to the business by enabling growth, driving innovation, and improving operational efficiency. To accomplish this, IT organizations must constantly measure their own operational success and impact to the business.
In today’s podcast episode, Keith Cole, IT Operations Manager at NTT DATA Services, shares how qualitative and quantitative data can provide valuable insights into how well IT is performing, how it is contributing to the business, where improvements can be made, and more.