In today's fast-paced business environment, IT organizations are expected to do more than just keep the lights on. They are expected to add value to the business by enabling growth, driving innovation, and improving operational efficiency. To accomplish this, IT organizations must constantly measure their own operational success and impact to the business.
In today’s podcast episode, Keith Cole, IT Operations Manager at NTT DATA Services, shares how qualitative and quantitative data can provide valuable insights into how well IT is performing, how it is contributing to the business, where improvements can be made, and more.